配送ポリシー

 SHIPPING OPTIONS, PRICES, AND TIMES

For U.S. orders, Free shipping is applied for all Zenira® products purchased directly on the website only for the 48 contiguous states (EXCEPT Hawaii, Alaska, Puerto Rico, and Guam).

Due to restrictions on shipment from our carrier partners, Zenira® products are not eligible to ship to APO and FPO Military addresses.

Shipping Time

The shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivery date. Please note that each item in one order may have different estimated shipping dates due to its availability in stock.

Please note that order fulfillment takes around 1-2 business days before the actual shipping occurs and will be shipped via UPS/Amazon/FedEx thereafter. We do not take responsibility for delays for unforeseen reasons from carriers when this option is chosen.

The United States 48 contiguous states: 5-7 business days after the item’s estimated shipping date.

Tracking Information: 

Once your order has been shipped, we will provide you with a tracking number so that you can track your package online. This will allow you to know exactly when your order will arrive.

Link to track your order: 

For Amazon: https://track.amazon.com/

For UPS: https://www.ups.com/track

FedEx: https://www.fedex.com/fedextrack/

Sagawa:https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp

We hope this information helps you understand our shipping policy. If you have any questions or concerns, please do not hesitate to contact us. Thank you again for choosing our products!

   

Phone number: 14762905018

Email: zenira@ailichen.com

Physical address: Ailichen International Co., Ltd., 2花園街, Room 4, 16/F, Haojing Commercial Center, 旺角, 九龍 香港特别行政区